Quality Policy and Objectives

IP Forensics (Ireland) Ltd — Company Reg No. (IRL) 461939

Quality Policy

IP Forensics Ltd is committed to the ISO 9001:2015 Quality Systems Management standard and seeks continual improvement through setting measurable objectives, reviewing our systems, and implementing meaningful improvements across all operations.

Our code of professional conduct underpins our quality commitment and includes the following principles:

• Using only approved and vetted resources
• Employing tactics that are fully compliant with local law
• Risk-assessing all procedures prior to execution
• Documenting all actions and providing detailed, accurate reports
• Protecting confidential information within legal boundaries
• Conforming to privacy and Data Protection legislation
• Providing transparent, itemised invoicing
• Actively seeking and responding to client feedback

Quality Objectives

Our quality objectives are organised across three core areas. These are reviewed every six months and communicated to all personnel through leadership.

1. Client-Focused Services

We are committed to delivering a responsive, high-quality experience at every stage of an engagement:

• Acknowledgement of all enquiries within one working day
• Feasibility assessment provided within two working days
• Timely execution of investigations within agreed parameters
• Written reports delivered within two working days of completion
• Costed quotations provided upfront, with no budget overruns without prior client authorisation

2. Knowledge Development

We invest continuously in the expertise of our team and the breadth of our service offering:

• Expanding services to meet evolving client needs
• Refreshing resources through ongoing training and professional development
• Recruiting specialist consultants to extend our capabilities

3. Business Growth

We pursue sustainable, quality-driven growth through:

• Tendering for new contracts across public and private sectors
• Retaining and deepening existing client relationships
• Engaging strategic partners to extend our geographic and specialist reach